Reflecting on 2024 Provides Vision for the Year Ahead
As 2024 comes to an end, we at Ikue are reflecting on a transformative year and preparing our Vision for the Year Ahead. With new innovations, global expansion, and meaningful partnerships, we’re excited to build an even brighter future for Telcos worldwide. Key Highlights from 2024 Achieving certification milestones This year marked a significant step […]
What is a Customer Data Platform (CDP) and Why Does Your Telco Need One?
Transforming Telecom with AI-Powered Analytics: Real-Time Insights for Smarter Decisions In an age where customer data is everywhere—from online purchases and app interactions to in-store visits and social media engagements—having a unified view of each customer has become essential. However, this isn’t easy. Data is often siloed across multiple systems, each with its own way […]
Novacom Africa 2024: A Ground-Level View of Africa’s Telecom Transformation
As a proud South African who lives just a stone’s throw away from Franschhoek, attending this year’s Novacom Africa 1-to-1 Telco Summit in Franschhoek felt both familiar and incredibly impactful. It wasn’t just the scenic surroundings that made the event feel special; it was the depth of conversations and the forward-thinking approach to Africa’s telecom […]
AI and Automation Take Centre Stage at Innovate Americas
Last week’s TM Forum Innovate Americas trade show in Dallas, Texas brought together telcos and their partners from across the Americas to discuss how AI and automation can power the future of telecommunications. As one might expect at an event focused on AI, much of the discussion centred around Generative AI (Gen AI), specifically how telcos can leverage this […]
What’s the difference between a Data Lake and a CDP?
Telecom operators generate vast amounts of data every day, including call data records, channel interactions, network data related to Quality of Service (QoS), and digital behavior data. Managing and making sense of all of the data signals generated every day is crucial for gaining insights into customer behaviour and to deliver a consistently high-quality customer […]
